[Solved] Microsoft Wireless Mouse 5000 Not Working (100% Working)

The Microsoft Wireless Mouse 5000 has become very popular among users for its handling and steady control. However, some of the users have reported that they were facing an issue that the mouse is not working properly

microsoft wireless mouse 5000 not working

If you are facing the same problem, then you are not alone. We are here to help you find the exact reason for this issue and will also provide some effective solutions to this problem. 

So, let’s identify the reason behind this issue first.

Possible Reasons Behind ‘Microsoft Wireless Mouse 5000 Not Working Issue’

The Microsoft Wireless Mouse 5000 not issue can be triggered by several reasons. It can be due to the connection problem, faulty drivers, compatibility, battery, and so on. In rare cases, the software fault can also trigger this issue.

You need to fix your mouse, depending on the causes of this issue. If you follow the given solution from this article in a consistent manner, then you can find the exact cause and will be able to fix this problem correctly.

How to Fix Microsoft Wireless Mouse 5000 Not Working Issue?

As there are several causes of the Microsoft wireless mouse issue, there are many ways to fix this problem. If you identify the exact reason for this problem, you can easily solve this problem by fixing that issue.

Depending on the reasons, the solutions to the mouse 5000 not working issue are given below:

Solution-1: Pair The Mouse Correctly

If your mouse does not work at all, then the first thing that you should do is, check if you have paired the mouse to your computer successfully. If note pair the mouse, and the issue will be solved.

The following instruction will help you to accomplish this:

  • First, press and hold the pairing button on the back side of the mouse and release it after the discoverable indicator light starts blinking.
  •  Then, on your computer, navigate to –

Start > Settings > Devices > Bluetooth & other devices.

  • Now, turn on Bluetooth on your computer and click on Add Bluetooth or other devices.
  • Finally, choose your mouse from the list and pair it to establish the wireless connection.

Solution-2: Reinstall The Device Drivers

If your Wireless mouse 5000 has a USB dongle, then this solution may help you to fix your mouse not working issue. Following instructions will help you to reinstall the device driver.

  • Press the Windows key and X key simultaneously and choose Device Manager from the list.
  • Next, expand the option named Mice other pointing devices.
  • Then, right-click on the faulty wireless mouse and click Uninstall.
  • Now, restart your computer and pair the mouse again to the computer.

As it will automatically reinstall the driver after restarting the computer. Hopefully, it will fix the problem. But if it fails to fix it, then try the solution below.

Solution-3: Run Troubleshooter

Running a troubleshooter is the easiest and simplest way to fix any problem related to Windows 10. There is a high chance of fixing the wireless mouse 5000 not working problem by running the troubleshooter tool. Let’s try it first:

  • Press the Windows key and X key simultaneously and this time, choose Settings from the list.
  • Now, navigate to Update & Security > Troubleshoot > Additional troubleshooters.
  • Then click on Find and fix other problems.
  • After that, click on Bluetooth and run the troubleshooter.
  • Follow the further prompts on your screen to fix the problem using the troubleshooter tool.

If this can fix your problem then thank us later, and if not, then don’t worry we have more effective solutions below.

Solution-4: Check The Requirements

If your Microsoft wireless mouse 5000 is now pairing with your PC, or not working properly, then can be due to your computer doesn’t meet the criteria of that device. 

The Microsoft Wireless Mouse 5000 is built for computers that have Bluetooth 4.0 or a newer version. If your PC doesn’t have at least Bluetooth 4.0, then the device will never run as this is not compatible with your computer.

So, match the requirements to ensure that your wireless mouse is compatible with your computer.

Solution-5: Check The Batteries

Don’t forget that the Wireless mouse needs charged batteries to run or work properly. To check if your batteries are charged, press and hold the pairing button on the back side of your mouse and after 5 to 7 seconds, a light will blink. 

If the light doesn’t blink, then it means your batteries are dead. So, replace the batteries with new ones and try pairing your mouse to your PC this time.

Solution-6: Reinstall The IntelliPoint Software

If none of the above methods works, then the final step you are recommended to take is reinstalling the IntelliPoint software. The following instructions are to help you reinstall the software.

  • Go to the Control panel and click on Programs and Features.
  • Find the Microsoft IntelliPoint software from the list and click on it then click Uninstall.
  • Now, restart your computer.
  • Now go to the Official website of Microsoft to download the software.
  •  You will be instructed on the site about how to install the software on your computer.

I hope you will be able to fix the problem by implementing all the solutions above by maintaining the serial.

Frequently Asked Questions

Where Is the Pairing Button On Microsoft Wireless Mouse 5000?

The pairing button is used to pair your Microsoft Wireless Mouse 5000 to your computer. You will find the button at the bottom of your mouse. If you press and hold the button for 5 to 7 seconds, then the indicator light will start blinking and it will be ready to pair.

Is The Microsoft Wireless Mouse 5000 Bluetooth?

Yes, The Microsoft Wireless Mouse 5000 uses Bluetooth technology to connect to your PC. As it uses Bluetooth, it may ask for a PIN during connection to your PC. If you don’t know the PIN, then try “0000”, “1111”, or “1234” to connect it to your PC. However, you can find the PIN on the manual of your Microsoft Wireless Mouse 5000.

Is There Any Reset Button On Microsoft Wireless Mouse 5000?

Yes, there is a reset button below the Microsoft Wireless Mouse 5000. If you are facing a problem connecting the device to your computer, then press and hold the button for five to seven seconds and it will be reset automatically. After that, you need to pair this again with your computer.

Which one is better – a wired mouse or Microsoft Wireless Mouse 5000?

In my opinion, The Microsoft Wireless Mouse 5000 is way much better than a wired mouse. The handling of the wireless mouse is easier and more relaxing. You can also be able to operate your computer from a distance using the mentioned wireless mouse.

However, there are also limitations to the Microsoft Wireless Mouse 5000 such as you need to change the battery after a certain time. But this limitation can be ignored as you will get many advantages from this mouse.

Do The Microsoft Wireless Mouse 5000 need Driver?

Yes, Microsoft Wireless Mouse 5000 needs a driver to pair with your system. You may face problems operating the mouse if your driver is outdated or faulty. You can update the driver or install a fresh one from this official website of Microsoft.


The Microsoft corporation has designed the Wireless Mouse 5000 to provide the best user experience using that device. However, some users may face problems using it. But the reason behind the problem with the users’ end. The reasons are quite straightforward to solve.

I hope you will be able to fix issues with your Microsoft Wireless Mouse 5000 with the given solution on your own. Please mention the solution that you will have to apply and fix the problem. You are encouraged to ask any further questions in the comment section below.

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