The Advanced Technology Attachment Packet Interface, often known as ATAPI, serves as a connection point for a variety of hardware, including CD-ROM and DVD-ROM drives, floppy drives, tape drives et cetera among others. Compared to ATA, it offers more connectivity (IDE and SATA).
Generally, the issue with ATAPI is that while working the external hardware suddenly gets stopped and shows the error that ATAPI device is missing. Even, the device manager counts them as Unknown Device.
Let’s find out more about this issue and see how to deal with it.
‘Valid ATAPI Device Cannot Be Found’ – Symptoms of The Error
CD-ROM and DVD-ROM drives are no longer visible in file explorer or device manager. Only the Intel(r) X Series Chipset Family controller is listed under the IDE ATA or ATAPI section. Despite this, it still appears in BIOS as a boot device, showing a CD/DVD/BRD drive with no further information. Additionally, it is not listed as a SATA device. Windows do not recognize or locate drives after updating and counts them as unknown devices.
How to Fix ATAPI device is missing Error – Step by Step Guidelines
ATAPI device issue recovery tips are shown below –
Step 1: BIOS status checking
First, check the BIOS settings. Ensure that the drives are fully functional. To open BIOS,
- Go to Start menu.
- Click the Power section.
- Press and hold Shift and choose Restart.
Step 2: Troubleshooting
- Use Windows + R button.
- Write Control in the bar and go for it.
- Now, write Troubleshooter in the search bar.
- Select Troubleshooting.
- Go to Hardware and sound.
- Then go for Configure a device. Possibly an administrator password or confirmation will appear.
- Provide the information and finish the procedure.
Step 3: Restore faulty registry entries
Corrupted windows registry entries may arise this issue. Removal of these polluted entries using the registry editor will solve the problem. To do so –
First, ensure that you have logged in as an Administrator on Windows. To check,
- Open Control Panel.
- Choose User Accounts.
- Click on Manage User Accounts.
- Use Windows + R.
- Write regedit and go for it.
- Insert this allocation in the location bar in the navigation sector –
- Go for Edit menu and delete it.
- Then choose LowFilters.
- Again, go to Edit and delete it.
- Close the Registry Editor.
- Perform a restart.
A reminder that, execute this procedure very carefully. If you do anything wrong while doing this then there will be serious problems. So, it will be wise to have a backup of the registry. After that, if any drive may not work properly, then reinstall the drivers with the latest versions.
To solve this problem follow the steps –
- In the BIOS, if there is no CD/DVD drive listed, it seems to be a hardware issue. Otherwise, the issue is probably related to software.
- To look up the name of the DVD drive, go for Device Manager. Expand DVD/CD-ROM drives. Uninstall the drive. Now, Choose Action from the upper panel. Click on Scan for hardware changes. Windows will search and install a suitable DVD drive.
- Troubleshoot Hardware and Sound. Go to Control Panel, and search for Troubleshooting. Choose Hardware and Sound. Find Video Playback. Now, abide by the instructions to detect such problems and fix them.
- Restart the computer.
- Check the connections on the drive cables if they are properly connected.
Although not widely used, this approach is highly valuable. Some people express satisfaction with this solution. The actions to take are as follows –
- First, shut down the computer.
- After that, switch it off and unplug the external devices.
- Then turn on the computer and let it run through the usual bootup process. Do not do anything until the desktop appears.
- Now, connect the external devices to the USB ports that are not in use.
- Finally, the device drivers will attempt to install via Windows.
If it is unable to locate the drivers at this moment, then,
- Do not unplug the devices, let it stay as it is.
- Go to Settings from Start menu.
- Choose Update & Security.
- Stay in the Windows Update section and check for available latest drivers for the devices.
- If the updates are available, install them (search a couple of times if you do not get it at the first chance).
- Restart the computer.
In the matter of CD and DVD drives, you can check for any dirt or dust that may cause a fault in the reading lens.
Frequently Asked Questions
How will Windows 10 detect my CD/DVD drive?
Once Windows has booted to the desktop, choose Device Manager by holding down the Windows key and X. Expand DVD/CD-ROM drives, pick the specified optical drive from the menu bar, and select Uninstall. Restart your computer after exiting Device Manager. After detecting the drive, Windows will reinstall it.
How will my DVD drive get recognized in Windows 10?
To fix this issue, here are some tips –
- Ensure that your DVD player is properly attached.
- Updated to the most recent version of Windows 10.
- Install the DVD drive once more.
- Eliminate the IDE/ATAPI drivers.
- Repair damaged registry entries.
- Make a subkey in the registry.
- Have a backup of your system.
Missing ATAPI device is a common problem among users. It is generally popular as unknown device issue in device manager. Basically, this problem happens when the device drivers get corrupted or damaged by viruses or update issues. The given tips will help to resolve this problem and let you have comfortable usage.